Refund policy

Returns and refunds — Egypt

Request a change-of-mind return within 14 days of receipt, subject to statutory exceptions. Personal-care products must remain unopened, unused and originally sealed. Opened products are not accepted for change-of-mind returns.

Defective or non-conforming products qualify for replacement or refund within 30 days of receipt, at no extra cost. Opening a product to discover a defect does not remove these rights.

For online change-of-mind returns, customers pay delivery and return shipping to the extent permitted by law. We cover the costs for defects, arrival damage or incorrect items.

COD refunds are sent through InstaPay or Vodafone Cash with your agreement; otherwise we arrange a lawful alternative. Ordinary return refunds are issued within 7 days of return. Defect requests are resolved by replacement or refund within one week of contacting us as required by law, without delaying your rights for internal procedures.

Contact us with your order number and issue details; photos help with damage or incorrect items.
Phone: +20 105 500 5517
Email: kalcosmobil@gmail.com
Returns: Poseidon, 15 Kamal Hassan Ali Street, Sheraton, Cairo, Egypt.

Mandatory rights under Egyptian consumer protection law remain unaffected.